On a daily basis, compliance officers are asked to find solutions to a variety of operational requirements. For example, consider a regulatory change requiring the organization to adjust an operational process in order to bill for a particular service. In this case, the solution must be compliant and operational-friendly, but who’s responsible for making that happen?
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Without a good employee education program, your quality program can suffer. And without a good quality program, patient care can suffer. Compliance can partner with quality to mitigate legal and reputational risks through good education practices.
This expert-written blog explains how to improve quality education programs and prepare employees to meet quality and compliance goals. To make the lesson stick, quality education is metaphorically compared to nail polish – an unlikely pairing but one that drives home the message brilliantly and memorably.
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“Maintaining quality in compliance training is a constant challenge for healthcare organizations of all sizes. Any surge of regulatory changes necessitates prompt, effective training programs for staff, yet the process of developing and delivering quality learning can be daunting. ”
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“Both of these are tools in your toolkit, so why limit yourself to one or the other? Determine which of the two is the best tool for your organization and use it appropriately.”
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