Everyone needs to understand industry terminology to properly communicate. Imagine a physician referring to a patient as a “customer,” or a lawyer calling a client a “patient;” it feels odd. Even worse, it would create communication challenges. Every business organization has its own language, a specific terminology unique to the profession. Building a common organizational […]
Continue readingFaster Compliance Using “Command Signals”
You don’t want to waste time on regs that don’t matter to you! Whether it’s a new reg from the Office of Civil Rights (OCR), the Centers for Medicare & Medicaid Services (CMS), or your state’s Health Department, one of the 1st steps required for compliance is gauging the new regs’ relevance to your organization. […]
Continue readingHow To Say NO And Still Feel The LOVE
If you’ve read my previous posts your familiar with what I refer to as the “Compliance Effect”. Often, as compliance professionals, people are not always happy to see us when we walk in the room. They noticeably shrink in their seats just waiting to hear us deliver the news that they can’t do something because […]
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