John R. Nocero, Ph.D. Andrea L. Bordonaro, MAT

Polish Your Quality Education Program

Without a good employee education program, your quality program can suffer. And without a good quality program, patient care can suffer. Compliance can partner with quality to mitigate legal and reputational risks through good education practices.

This expert-written blog explains how to improve quality education programs and prepare employees to meet quality and compliance goals. To make the lesson stick, quality education is metaphorically compared to nail polish – an unlikely pairing but one that drives home the message brilliantly and memorably.

Best Practices for Better Training in Healthcare Compliance

“Maintaining quality in compliance training is a constant challenge for healthcare organizations of all sizes. Any surge of regulatory changes necessitates prompt, effective training programs for staff, yet the process of developing and delivering quality learning can be daunting. ”

Compliance Culture Quality Training

How Storytelling Improves Compliance Communication and Training

compliance communication and training banner

“It’s really simple – people get hooked on stories, and the tales stick with us. For example, once upon a time, there was a girl named Cinderella. Not only does that line open every fairy tale, but it also won’t leave your mind, no matter how old you get. That’s the same result you want for compliance communication and training, right?”

Compliance Culture How to Tips

Best Practices for Documenting Compliance Training in Healthcare

There have been many times where we have talked to auditors or inspectors who wanted to know if training occurred. While the answer was yes, there also have been times where we didn’t have any concrete documentation to support it, save for the Outlook meeting invite with everyone’s name on it. Even more surprisingly, there have been times where that has been accepted. Now, call it chance, dumb luck, or we dodged a bullet, but this is not always the case.

How to Tips

Healthcare Audit? Stay Ready. Don’t Get Ready.

“Audit readiness in quality is no different than anything else – follow a pre-defined process to the letter, tweak it as necessary and continue to evolve it until it works for your organization. It’s not hard. People just panic because the auditor can shut them down. But you wouldn’t panic if you had a process to follow to minimize the damage.”

Audit regulatory change management Tips

Healthcare Compliance Readiness: Do What’s Doable

“Any discussion or plan that doesn’t take into account whether or not you can actually execute on it is an exercise in fantasy.”

Compliance Culture How to Tips

Plug and Play: You are Not Bought, You are Built

“Still, it’s possible for smaller healthcare systems to compete. To do so, you need to ask yourself two questions – who are you and what are you measuring?”

board of directors Quality Tips

Building a Quality Education Program That’s Good Enough

“The first thing that you should understand is this: you don’t have to build the perfect program. Your education program just needs to be good enough to ensure employees have the training needed to demonstrate core knowledge and pass audits and inspections.”

How to Quality Tips

QA + QC = QM The Quality Equation for an Effective Quality Management Program

“Both of these are tools in your toolkit, so why limit yourself to one or the other? Determine which of the two is the best tool for your organization and use it appropriately.”

Quality