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“When it comes to the compliance program, effective communication is essential for building strong relationships, resolving conflicts and gaining buy-in. One of the most valuable interpersonal tools to help you achieve these goals is assertive communication. It allows you to express your thoughts, needs and boundaries in a clear and respectful manner.”
“Maintaining quality in compliance training is a constant challenge for healthcare organizations of all sizes. Any surge of regulatory changes necessitates prompt, effective training programs for staff, yet the process of developing and delivering quality learning can be daunting. ”
Traditionally, many healthcare compliance programs have left the work of patient safety and quality to other departments. However, according to the Health and Human Services
“It’s really simple – people get hooked on stories, and the tales stick with us. For example, once upon a time, there was a girl named Cinderella. Not only does that line open every fairy tale, but it also won’t leave your mind, no matter how old you get. That’s the same result you want for compliance communication and training, right?”
“Compliance in healthcare isn’t just about meeting regulatory requirements – it’s about protecting patients, maintaining trust, and ensuring operational efficiency. Too often, compliance is treated like a separate function and oftentimes a bit disconnected from department heads, operations and leadership.”
“Being a healthcare compliance professional involves navigating a complex landscape where law, risk, operations, ethics and patient care intersect. These professionals play critical roles in preventing reputational and financial risks that could jeopardize their organization and its ability to serve patients effectively.”
There have been many times where we have talked to auditors or inspectors who wanted to know if training occurred. While the answer was yes, there also have been times where we didn’t have any concrete documentation to support it, save for the Outlook meeting invite with everyone’s name on it. Even more surprisingly, there have been times where that has been accepted. Now, call it chance, dumb luck, or we dodged a bullet, but this is not always the case.
As compliance officers, we spend a lot of time focused on how others perform their jobs. However, being self-aware of how we do our own
“Audit readiness in quality is no different than anything else – follow a pre-defined process to the letter, tweak it as necessary and continue to evolve it until it works for your organization. It’s not hard. People just panic because the auditor can shut them down. But you wouldn’t panic if you had a process to follow to minimize the damage.”