John R. Nocero, Ph.D. Andrea L. Bordonaro, MAT

Hoarders Need Borders: Quality’s Role in Healthcare Record Storage

healthcare quality's role in record retention and storage

Just this week, I was in a colleague’s office. Literally, it looked like Staples puked up aisle 3. I asked her what everything was, because you couldn’t make heads or tails of any of it. She explained that it was patient records that she didn’t know what to do with.

I asked her, “Well, what does the process say to do?”

“Process?” she said. Nice girl, means well, greener than a pepper tree.

After helping her re-organize everything, I was motivated to put together some ideas to help others in her situation. Here are some record retention best practices in the event you have hoarded up some claptrap and now have to figure out what to do with it.

With Compliance Audits, The Best Defense is a Good Offense

In this blog, learn how to go on offense following a regulatory compliance audit or inspection, so you’re well-prepared for the next one. Using sports training analogies, the authors present a better way to handle ongoing inspections and audits in healthcare systems.

Audit Quality TIP SHEET Tips

Risk Visibility Isn’t Optional in Healthcare Compliance

Risk comes in many forms . Financial. Patient-related. But the biggest unforeseen risk to me is reputational. If you don’t have a reputation for offering the best patient care while keeping people safe and patients receiving benefits from treatment, you won’t be successful. You won’t make money. You won’t care for patients. You need to see it. Firsthand.

Compliance Culture Quality Tips Training

Healthcare Quality Leadership: How to Be an Operational Partner, Not a Roadblock

In every organization there is a moment where the quality department becomes either the trusted operational partner or the operational roadblock. The difference tween the two comes from how you communicate, assign responsibility and how you follow through. This blog explains how to adopt the OG style for more effective quality programs in healthcare.

How to TIP SHEET Tips Training

Audit Readiness? How about Audit Etiquette?

In this blog, experts offer the real scoop on audit readiness in healthcare. Learn the unfiltered truth about compliance audits and what audit etiquette means. Get essential tips on preparing for audits, the role of healthcare compliance auditors, and what to do (and what not do) during an audit.

Audit board of directors Tips Training

Three Tips for Strong Compliance Education Practices

compliance education training blog image

Compliance orientation educates new staff members about company policies, procedures, and various regulations that govern their specific roles. Ongoing compliance training ensures that as regulations evolve, all employees are appropriately educated on implications and requirements. Read on to learn what it takes to consistently hit the mark with all your compliance education.

Tips Training

Elevate Healthcare Quality Training: Focus, Not Filler

healthcare quality training and program education

This blog explains how to make healthcare quality education programs more effective through focused efforts. It’s about quality, not quantity. Focus on the fundamentals: establish clear policies, learn from past inspections, and create education programs that meet both regulatory requirements and employee development needs.

Quality Tips Training

Polish Your Quality Education Program

Without a good employee education program, your quality program can suffer. And without a good quality program, patient care can suffer. Compliance can partner with quality to mitigate legal and reputational risks through good education practices.

This expert-written blog explains how to improve quality education programs and prepare employees to meet quality and compliance goals. To make the lesson stick, quality education is metaphorically compared to nail polish – an unlikely pairing but one that drives home the message brilliantly and memorably.

OIG Quality Training

Best Practices for Better Training in Healthcare Compliance

“Maintaining quality in compliance training is a constant challenge for healthcare organizations of all sizes. Any surge of regulatory changes necessitates prompt, effective training programs for staff, yet the process of developing and delivering quality learning can be daunting. ”

Compliance Culture Quality Training