I hate when I’m on a flight that is delayed and they don’t explain to me why. I marvel at people who can sit quietly resting their eyes or reading a book; I can’t. I grind my teeth, fidget, and am generally miserable. I want to know why we are delayed.
Most of the time the pilot doesn’t tell…and it drives me nuts. I feel demeaned, and frustrated. My guess is many of you share my feelings.
My frustration provides a great lesson for compliance professionals looking to build a culture of compliance.
Share information as much as possible.
When someone explains their rationale for a decision they validate that their decision affects me. The non-verbal message is I matter; everyone likes to matter.
A compliance environment that enables and encourages transparency and open communication (sharing) will go a long way toward fostering trust and building that compliance culture all compliance professionals seek.