Verify: Show what steps your organization has taken to comply

Health systems look to YouCompli to help them manage the regulatory change management process. They need to be able to make sure the right people were taking the right steps to properly comply with regulations – and they need a system to verify that all those steps were taken. Compliance professionals use it to communicate with regulators, auditors and their Board. They also use the data with colleagues to support operational efficiency and better patient care. (Case study: Compliance function serves as trusted business partner and helps colleagues verify their coding and procedures are up to date.)

YouCompli serves as a single system of record, with analytics and Board reporting to help you verify that your organization is in compliance. That makes it easier for you and your colleagues to focus on patient care with confidence.

In this clip Scott Borsuk explains how YouCompli helps his compliance department verify that proper action has been taken while providing valuable data that can be used to increase department efficiency.

Watch more videos on this topic here and see how YouCompli can help your organization

Demonstrate compliance

Use YouCompli to prove your organization did what it needed to do based on the factors your Board, regulators or auditors care about. Perhaps you need to evaluate the status of all the regulations pertaining to RevCycle, or maybe you need to understand how many regulatory requirements have been completed by each department. YouCompli includes standard and customizable reports to instantly prove that that the right people have taken the right actions on the relevant regulation changes.

Clear, effective reports

  • Dynamic reports: Show the health of your compliance program in real-time. Our custom reports summarize critical metrics to share with your Board or regulators.
  • Examples include: your compliance posture, the rate of completion of regulatory obligations, and evidence of actions taken in good faith to achieve compliance.
  • Proactive collaboration: Use code change and other regulatory change reports to help colleagues get ahead of regulatory and billing changes, minimizing unpaid claims and reducing risk of fines.

Real-time monitoring

  • Dashboard: The YouCompli dashboard provides a high-level view of the compliance burden across an organization. Configure the dashboard based on user preferences to see All Regulations, All Requirements, and All Tasks.
  • Customized view: Filters and sort tools enable the user to narrow the display based on criteria like Status, Effective Date, and Accountable Party. This same system-wide data can be displayed in a dynamic Calendar View or Task View to drill down into the details of the regulatory response.
  • Pinpoint specific issues and actions: Search the entire system to zero in on relevant and urgent data points. You can search by keyword, regulator, functional department, jurisdiction, assigned to, assigned by, and much more.

Measure and influence employee behavior

Attestation: YouCompli includes simple tools to communicate procedure changes and training opportunities to staff, providers, and business associates. Use these tools to measure awareness of relevant regulations and the subsequent changes to procedures and codes of conduct.

A complete regulatory change management solution

YouCompli is the only healthcare compliance solution that addresses all stages of regulatory change management. It helps you know what regulations are changing from agencies you care about. It helps you decide whether those regulations and changes apply to you. It gives you the tools to manage your response to regulatory changes, and it makes it easy for you to verify that your organization put forth best efforts to stay in compliance.

Case study: Compliance function serves as trusted business partner and helps colleagues verify their coding and procedures are up to date

Manage: Involve colleagues to ensure your organization complies with regulatory changes

Managing healthcare regulatory changes is a balancing act. Oftentimes, the Compliance department is responsible for regulatory oversight, project management, and support with individual departments handling the day-to-day management of regulatory requirements. This approach makes it difficult to involve the right people in a regulatory change process and to keep track of the steps they take to comply.

YouCompli helps you manage the whole process of responding to regulatory changes. With our simple tools you can easily plan your response, involve the right people, and track progress. (Read how YouCompli empowered the Compliance department to better manage regulatory change and deliver greater value to the hospital system.)

In this Clip Scott Borsuk explains how YouCompli helps manage regulatory changes by offering tools to assist in preparing and responding to new regulations.

Watch more videos on this topic here and see how YouCompli can help your organization

Jumpstart your response to regulatory changes

Once you’ve decided a regulation applies to your organization, use YouCompli to manage your response. YouCompli provides:

  • Clear business requirements and tasks: For every regulation you take on, YouCompli generates a complete set of legally validated business requirements, tasks, and deadlines
  • Sample documents: Our analysts write model procedures and tools to simplify your completion of the required task.  Download these legally validated expert tools and model procedures and customize them for your own organization.  
  • Specific roles for your colleagues: build a team for each regulatory change based on your actual needs. You can assign tasks to colleagues based on their functional area, their physical location, their role in the compliance initiative, and the nature of the regulation.

Involve the right people

  • Assignments and deadlines: Assign ownership and oversight of tasks to different department heads, functional leaders, or specialists. YouCompli prompts these users to accept, reject, or reassign the task by a stated deadline. All actions are logged in the system and the assigning party receives progress updates.
  • Task instructions: if a new regulation will require your organization to submit a form to a regulator and/or modify a procedure, YouCompli lays out the specific tasks to fulfill the requirement. Users simply follow the on-screen prompts to complete the tasks.
  • Accountability: If no action is taken by the deadline, YouCompli automatically follows up with the assigned parties. The task cannot be marked as complete until all required actions have been recorded in the system.

Manage and track the entire process

  • Real-time updates: YouCompli clearly displays the open, in progress, and completed tasks for the regulation as well as the responsible parties. Simply click into any task to review what’s been done and who still has work to do.
  • Email notifications: you can review the task to ensure it has been completed to your satisfaction. Complete audit trail of all the steps taken, including any uploaded files.
  • Status reports: Use standard and customizable reports to quickly show your progress toward complying with relevant regulations.

A complete regulatory change management solution

YouCompli is the only healthcare compliance solution that addresses all stages of regulatory change management. It helps you know what regulations are coming out from agencies you care about. It helps you decide whether those regulations and changes apply to you. It gives you the tools to manage your response to regulatory changes, and it makes it easy for you to verify that your organization put forth best efforts to stay in compliance.

Want a real-life example of regulatory change management supported by YouCompli? Read the case study of one West-Coast health system adapting to the public health emergency.

Decide: YouCompli helps your organization make easy regulatory decisions

Before YouCompli, Compliance Officer Scott Borsuk said he “probably spent six to eight hours a week reading regulations, then copying and pasting them” to share with colleagues. Read the Western Maryland Health System case study.

“It’s not enjoyable reading,” Borsuk noted.

But he had to read closely to be sure he properly analyzed the regulation to see if it applied to him.

Simplify decision-making

“We were not confident that we were catching everything, we had the documents but didn’t know if we missed anything. At the end of the day, we didn’t know if we were making the right changes or not.” – Scott Borsuk, Chief Compliance Officer

Borsuk knew he needed a better system and a stronger approach to managing regulatory change. That’s where YouCompli came in. With YouCompli, Borsuk can easily decide if a regulation applies to his hospital system and how to comply.

YouCompli makes it easy for you to decide which regulatory changes apply to your organization and which tasks need to be performed in order to comply.

In this clip Scott Borsuk explains what regulatory change management is, and how YouCompli assisted his hospital system in achieving desired results.

Watch more videos on this topic here and see how YouCompli can help your organization

Regulatory analysis to help you decide

  • For each requirement associated with a regulation, YouCompli creates a few relevance questions. Users may be asked, for instance, “Is your organization a Medicare provider?” These relevance questions are followed by tips generated by YouCompli to help make your decisions easier.
  • We can do this because our analysts read entire regulations, flag relevant changes, and translate technical legal documents into easy-to-understand business requirements.
  • If you decide the regulation is not relevant, YouCompli marks it “complete” and removes it from your active tasks.
  • All our analysis is checked by Horty Springer, the nation’s leading health care law firm.
YouCompli’s simple interface makes it easy to decide if a regulation is relevant to your organization.

Get expertise from colleagues

Sometimes the relevance questions stretch beyond your expertise as a Compliance leader. In those cases, use YouCompli to get the answer from colleague with the right expertise.

  • Use the workflow tool to assign a complex relevance question to a subject matter expert
  • YouCompli allows you to maintain a directory of subject matter experts who provide compliance leadership within their departments
  • The workflow tool also tracks responses and lets your colleague decline or answer the question right in the tool.

A complete audit trail for your relevance decisions

YouCompli tracks all of your relevance decisions over time, so you can see which regulations and changes applied to your organization and why (or why not!)

  • All responses to decision criteria, including usernames and date stamps, are recorded in YouCompli to become part of the official record and the compliance audit trail
  • The log also captures the reasons for rejecting the requirement or proceeding to the next phase of the workflow.
  • YouCompli clients can access the complete audit trail at any time to review previous decisions and the reason for making that decision.

Great decisions help you manage regulatory changes

Once you know about a regulatory change and you’ve used YouCompli’s decision criteria to decide that a regulation applies to you, you’re ready to respond. YouCompli helps you manage the tasks necessary for compliance. And it helps you verify that your organization has put forth best efforts to stay in compliance.

Interested in how a healthcare system used YouCompli to decide which regulatory changes apply? Check out this case study from the Western Maryland Health System.

Five tips to help providers comply with Stark

The Stark Law creates a whole set of antikickback rules that providers must understand and actively work to comply with. And with all its good intentions, the Stark Law is incredibly restrictive. In fact, even the U.S. Court of Appeals for the 4th Circuit noted that “even for the well-intentioned healthcare provider, the Stark law has become a booby trap rigged with strict liability and potentially ruinous exposure.”

The Centers for Medicare and Medicaid (CMS) and Congress have taken steps to clear up confusion and loosen the rules in some cases (See our article on exceptions for value-based care). Still, your Compliance team has a tremendous responsibility to make sure that policies match the rules and that providers understand and follow the policies.

Policies match the Stark rules

Changes to the Stark Law have been coming out practically since the law was enacted. The law, which aims to protect against kickbacks and self-referrals, has gotten complicated in the details. Congress issues amendments to help  the law catch up to changing business practices. Healthcare organizations may have written policies that facilitated compliance originally. However, those may be completely out-of-date if they weren’t keeping up with the changes in the law.

For example, CMS has introduced modifications that addressed challenges with value-based care and resolve issues restricting coordinated care and health data exchange. Another modification to the law was allowing healthcare providers to accept cybersecurity tech donations from stakeholders.

While the compliance officer enforces the policies, he or she doesn’t have to live them the way those in operations do. Getting input from key stakeholders such as providers, Risk Management, and others in the C-suite can help ensure that final policies are clear. This early feedback and engagement can also help identify how the policy or regulatory changes will affect the individuals who must operate under them. Lastly, they can help identify potential operational conflicts with new policies or regulatory changes.

(See how YouCompli delivers model policies and procedures that help your organization comply.)

Providers following the Stark policies

With compliant policies in place, it’s time to help providers understand how to follow them. This is where communicating what certain key terms in a policy or regulation means in the context of the provider’s particular work becomes critically important.

Compliance officers know that “the road to success is going to run through quality of care,” says Harry Nelson, health care attorney at Nelson Hardiman. “Compliance isn’t the internal police that slows things down, but a strategic part of growth.” When it comes to making sure providers understand how to follow policies, the compliance officer has to look at the language of the policy from the providers’ perspective, not that of the compliance officer.

Here are five steps to help providers understand and follow Stark-compliant policies:

  1. Engage your operational leaders. Make sure the president and CEO understand the nature and intent behind Stark limitations so they can help explain and reinforce them. Give situational examples they can relate to so they understand what the key terminology means.
  2. Invest in training and communication. One email won’t do it with changes to Stark-related policies. Engage providers in small groups, in writing, and in person to explain nuances and answer questions about tricky scenarios. Whenever possible, use real-world scenarios to help illustrate how the regulations and policies impact them. Education and training should also be routine and ongoing with key stakeholders.
  3. Get feedback. Regularly check in to gather feedback from your leaders. Find out if the implemented tools and procedures are working for them, as well as to identify challenges they face. This step will help you see areas where the  words on paper mean something the compliance officer had not thought of. Adapt procedures and tools if necessary.
  4. Encourage people to ask questions. Make sure providers and your operational leaders alike know they can use you as a sounding board for grey areas or possible violations. It’s much better if they proactively ask if a proposed arrangement is compliant. Otherwise, they may have to unwind a relationship if they find out it is not compliant.
  5. Promote awareness to prevent future mistakes. Once an error is made, chances are it will reoccur and lead to additional violations. As you are addressing errors, promote awareness to prevent future mistakes. For example, when you are communicating the fact that a mistake was made, go the extra step to what caused it. This will be an opportunity to find out where their confusion was and use that insight to update policies or training.

Stark compliance starts with knowing about changes to the regulations and continues with crafting policies that providers can understand and follow. Involving stakeholders in policy creation and training, and engaging tech systems to reinforce the lessons will support the long-term success of Stark-compliant policies.

Do you have the tools you need to recognize and manage regulatory change across your organization? Find out how YouCompli can help you manage and coordinate your response to regulatory change or schedule a demo.

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